JOB & VOLUNTEER OPPORTUNITIES

IQNavigator, the leading global provider of services procurement and optimization solutions based in Denver, CO. has an exciting opportunity for a Tier 1 Support Representative. At IQNavigator, our clients are our top priority and the service we provide is unparalleled. We are searching for a detail oriented professional to provide outstanding client support in a fast paced, growing company. The Tier 1 Support Representative serves as a liaison between our clients and IQNavigator. As an initial contact, the Tier 1 Support Representative must represent IQNavigator as the solution to the client's business needs. Analytical abilities and exceptional communication skills are required in order to converse with all levels of clients. The ability to answer complicated software based process and functionality questions is preferred. The Tier 1 Support Representative will consistently provide customers with exceptional customer service. The applicant must be able to work independently and exercise independent judgment.

JOB DUTIES AND RESPONSIBILITIES

• Develop and maintain in depth knowledge of IQNavigator's software application
• Acquire knowledge of each client's use of IQNavigator's process in order to assist with client needs and develop creative solutions
• Ability to provide functional support on client specific inquiries
• Identify the customer's issue and research as needed to resolve the issue
• Ensure customer satisfaction by providing exceptional customer service
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; explaining the best solution to solve the problem; expediting the escalation of the issue, if needed; and following up to ensure resolution.
• Actively listen to customers and respond professionally and appropriately
• Utilize IQNavigator's internal support tool to track the issue through initial call to resolution.

• Excellent oral and written communication skills required
• Excellent phone etiquette and active listening skills
• Positive and professional attitude with customers and co-workers
• Customer-focused with the ability to remain positive in difficult situations
• Dependable, flexible, and a strong work ethic are required
• Must be able to work independently or as part of a team
• Working knowledge of PC software applications required (Microsoft Word, Excel, Outlook)
• Must be highly organized, detail-oriented with an attention to detail, and the ability to meet deadlines
• Strong troubleshooting skills in order to quickly resolve problems
• Must be able to exercise independent thinking, judgment, and discretion
• Maintain productivity at or above shift average and meet departmental goals
• Customer Service background preferred.
• Software as a service, services procurement, or technical background preferred
• Bachelor's degree preferred